Policy

Complaints Procedure

We take complaints seriously and use them to improve.

If you're unhappy with any part of your experience with Ovie Skills, please tell us. We will listen, investigate and respond fairly.

Stage 1 — Informal

Speak to your tutor or course coordinator. Most concerns can be resolved within a few days.

Stage 2 — Formal

If informal resolution does not work, email complaints@ovie.app with a description of the issue. We acknowledge complaints within 3 working days and aim to resolve them within 15 working days.

Stage 3 — Escalation

If you remain dissatisfied, you can escalate to the funding body responsible for your programme, for example the Education and Skills Funding Agency (ESFA).