Customer Service Practitioner — Level 2
Build the skills to deliver brilliant service across retail, hospitality, contact centres and office environments.
Earn while you learn
Apprenticeships that launch real careers
Combine paid work with structured study. Gain industry skills, recognised qualifications and a foot on the career ladder — all without student debt.
How apprenticeships work
An apprenticeship blends practical, on-the-job training with off-the-job study. You are a paid employee from day one, working alongside experienced colleagues while building the knowledge, skills and behaviours your role demands.
- Be an employee earning a wage with full holiday entitlement
- Work alongside experienced staff in a real workplace
- Develop job-specific skills mapped to a national standard
- Protected time for training, coaching and study
- Finish with a recognised qualification and often a permanent role
Apprenticeships typically run from 12 months to 5 years depending on level and sector.
Levels at a glance
| Type | Level | Equivalent to |
|---|---|---|
| Intermediate | Level 2 | GCSE |
| Advanced | Level 3 | A Level |
| Higher | Levels 4, 5, 6 & 7 | Foundation degree and above |
| Degree | Levels 6 & 7 | Bachelor's or master's degree |
Some apprenticeships also include an extra qualification such as a diploma.
Eligibility
Who can start an apprenticeship?
Apprenticeships are open to a wide range of people — school leavers, career changers and existing employees looking to develop.
Step 1
Aged 16 or over
Step 2
Living in England
Step 3
Not in full-time education
Standards we deliver
Current apprenticeship pathways
Adult Care Worker — Level 2
Frontline care training covering safeguarding, person-centred support, dignity and wellbeing.
Lead Adult Care Worker — Level 3
Supervisory care apprenticeship for those leading teams and mentoring new staff.
Teaching Assistant — Level 3
Support learning in primary, secondary or specialist settings with classroom-based training.
Business Administrator — Level 3
Modern administration apprenticeship covering systems, communication and project work.
Team Leader / Supervisor — Level 3
Develop the leadership behaviours and tools to manage and motivate a team.
Latest apprenticeship vacancies
Live vacancies will appear here as our employer partners share them. In the meantime, register your interest and we'll match you to the next opening.
Register your interest